Covid 19 | Borehamwood Physio

Coronavirus Clinic Policy - Updated July 2021

Please ensure that you have read the Policy. Borehamwood Physio’s priority is to ensure patient health and safety.

All updates about the clinic are based on the latest guidelines from the Government, NHS England, CSP, HPCP and Physio First.

The clinic will be opened in accordance with this guidance.



What does this mean for you?

  1. Each patient must still be screened to ensure that the Physiotherapy appointment is essential, that they have been screened for COVID and the risks of attending face to face discussed.
  2. If you are experiencing now or in the last 7 days any of the following symptoms, then your appointment MUST be on a virtual basis.
    • New or worsening shortness of breath
    • A cold or feeling unwell
    • A temperature (higher 37.8°)
    • A new or worsening persistent cough
    • A sore throat
    • New loss of the sense of taste and or smell
    • New or worsening chills, body ache, headaches or sore throat
    • Diaorrhea and or vomiting
    • Or have you been in contact with anyone who has been experiencing these symptoms within the last 14 days or are self-isolating. Or travelled from a foreign country with active COVID.

Extra care needs to be taken if

  1. You or has anyone in your household been classified at high risk or vulnerable from coronavirus.
  2. You or has anyone in the household been classified as moderate risk or vulnerable from coronavirus.

Face to Face Appointment Guidelines

  1. Borehamwood Physio clinic is based within its own room within Theobald Medical Practice. This means that only myself or my patients will have access to the room.
  2. Borehamwood Physio is based within a GP practice and all patients are screened before entering the building. Therefore, only those that are symptom free are allowed entry
  3. When a patient books a new appointment, they will be sent a screening form to complete. They will also be sent reminders to self-screen for subsequent follow-up appointments
  4. The clinic will adhere to infection control policy
    • PPE — personal protective equipment. I will always be wearing a surgical mask, disposable gloves, and apron when appropriate.
    • Face masks: All patients attending a Face to face appointment, MUST wear a surgical face mask at all times. If they do not have access to one this can be supplied at a cost
    • Hand washing: On entering the building please use alcohol gel provided. On entering the clinic room patients are expected to wash their hands and alcohol gel throughout the building.
    • Physiotherapist health: Please be reassured that if I have any of the symptoms, I will cancel all face to face appointments. As a key worker I can be tested for COVID-19 even if I am asymptomatic and I do this as often as possible.
    • Patient health: All patients MUST cancel their appointment if they present with any of the symptoms listed above
    • Equipment: Pillows, mats, and the treatment couch will be covered with disposable couch roll. All equipment will be cleaned between patients with cleaning products that are appropriate for COVID-19 virus
    • Clinic room: The clinic room will be cleaned on a regular basis as well as external spaces within the Theobald Medical Centre
    • Waiting Room:Alongside Government guidance patients will be allowed to enter the building themselves under strict guidance: The waiting room chairs will be cleaned regularly. All hands will still be washed when they enter the clinic room. Time will be left between patient appointments.
    • Toilet: We request that all patients go the toilet before they attend their appointment. There is a toilet available if essential
    • Payments: Where possible payments will be made sent to your phone by a secure system. Payments are expected to be made at the time of the appointment. No cash or cheques will be accepted
  5. For further information please see the latest government guidelinesand working safely guidelines


If a VIRTUAL appointment is appropriate a link will be sent to you before your appointment. You will need to have a video and a microphone for best results. Such as a phone, computer, or tablet.

If you have any questions, please contact Borehamwood Physio and I will help as best as I can.

Kind regards,
Katy Neale
Clinic Manager